ON THE DAY THE RENTAL IS DELIVERED TO YOUR DOOR (DAY 1)

THE RENTAL END DATE. YOU MUST SEND BACK THE ITEM ON THIS DAY BEFORE DROP OFF POINTS CLOSE.

4 DAYS

YES, SO LONG AS THE PRODUCT IS AVAILABLE AND THE RENTAL PERIOD STILL STAYS WITHIN 4 TO 14 DAYS.

TO AMEND YOUR BOOKING GO TO THE 'MANAGE MY RENTALS' SECTION OF YOUR ACCOUNT, FIND YOUR CURRENT ORDER, AND SELECT 'AMEND MY BOOKING'.

TO EXTEND A BOOKING, YOU MUST PAY THE PRICE DIFFERENCE. IF YOU SHORTEN A BOOKING, WE WILL REFUND YOU THE DIFFERENCE WITHIN 3-5 BUSINESS DAYS.

DUE TO THE LIMITED NATURE OF THE GARMENTS, SIZES ARE RESTRICTED

WE ARE CONSTANTLY LOOKING TO ADD MORE SIZES WHERE POSSIBLE BASED ON DEMAND AND WE WANT TO HEAR YOUR REQUESTS

YOU CAN SUBMIT A SIZE REQUEST DIRECTLY FROM THE PAGE OF THE ITEM YOU ARE LOOKING FOR

UNFORTUNATELY, THAT IS NOT A POSSIBILITY.

WE KNOW IT'S PRETTY, BUT YOU MUST RETURN IT.

IF YOU DO NOT RETURN IT OR RETURN IT DAMAGED YOU WILL AUTOMATICALLY BE CHARGED £10. IF YOU RETURN IN WITHIN 7 DAYS DAMAGE-FREE, YOU WILL NOT BE CHARGED.

OUR PACKAGING PLAYS A HUGE PART IN OUR SUSTAINABILITY MISSION TO WHICH YOU CONTRIBUTE BY RETURNING YOUR RENTAL IN THE SAME RE-USABLE PACKAGING.

NO, YOU CAN RENT AS MANY AS YOU LIKE!

YES, OUR FIT POLICY ALLOWS YOU TO RETURN THE ITEM WITHIN 24 HOURS OF IT BEING DELIVERED TO YOUR DOOR IF IT DOES NOT FIT AND YOU WILL RECEIVE A REFUND PROVIDED THE ITEM ARRIVES BACK TO US UNDAMAGED AND THE SECURITY RIBBON HAS NOT BEEN TAMPERED WITH.

THROUGH OUR EMAIL AND SHIPPING UPDATES AND THROUGH YOUR ACCOUNT

YOU MAY REQUEST TO CANCEL IT THROUGH YOUR ACCOUNT OR AMEND THE DATES PROVIDED THEY ARE STILL AVAILABLE IF YOU WISH TO PROCEED RENTING

PLEASE SEE OUR FIT POLICY ON THE PRODUCT PAGE

TO CANCEL YOUR RENTAL, GO TO THE 'MANAGE MY RENTALS' SECTION OF YOUR ACCOUNT, FIND YOUR CURRENT ORDER, AND SELECT 'CANCEL RENTAL'.

YOU CAN CANCEL FREE OF CHARGE 6 0R MORE CALENDAR DAYS IN ADVANCE OF DAY 1 OF YOUR RENTAL AND WILL GET A FULL REFUND.

IF YOU CANCEL 3-5 CALENDAR DAYS IN ADVANCE OF DAY 1 OF YOUR RENTAL, YOU WILL STILL GET A REFUND, MINUS A 30% CANCELLATION CHARGE. 

IF YOU CANCEL 2 DAYS OR LESS IN ADVANCE OF DAY 1 OF YOUR RENTAL YOU WILL NOT GET A REFUND.

YOU CAN CANCEL WITHIN 2 HOURS OF BOOKING AND RECEIVE A FULL REFUND IF YOUR RENTAL WAS SUPPOSED TO START WITHIN 48 HOURS OF YOUR BOOKING.

IF MORE THAN TWO HOURS PASS YOU WILL NOT BE ELIGIBLE FOR A REFUND

REFUNDS WILL BE ISSUED TO YOUR TASTE ACCOUNT WITHIN 3-5 BUSINESS DAYS.

IF YOU ARE NO LONGER ABLE TO USE YOUR RENTAL FOR THE INTENDED OCCASION, YOU CAN CANCEL YOUR ORDER FOR THAT REASON AND RECEIVE A FULL REFUND.

TO CANCEL YOUR RENTAL DUE TO DELAY, GO TO 'MANAGE MY RENTALS' SECTION OF YOUR ACCOUNT, FIND YOUR CURRENT ORDER, AND SELECT 'CANCEL RENTAL' ANND THEN THE REASON AS 'LATE ARRIVAL'

IT IS YOUR RESPONSIBILITY TO BOOK DELIVERY WHICH GUARANTEES YOUR RECEIPT OF THE DRESS. WE DO UNDERSTAND THAT SOMETIMES THINGS CAN HAPPEN OUTSIDE YOUR AND OUR CONTROL.

IF THE ITEM IS LOST ON ITS WAY TO YOU IN THE POST, OR DURING YOUR RENTAL PERIOD, PLEASE GO TO MANAGE MY RENTALS SECTION, FIND YOUR CURRENT ORDER, AND SELECT THE 'REPORT LOSS'. OUTLINE THE ISSUE, AND WE WILL GET IN TOUCH WITH YOU ASAP.

YOU MAY BE CHARGED THE FULL PRICE OF THE DRESS.

IF YOU FAIL TO COMPENSATE US, WE ARE ENTITLED TO TAKE ALL APPROPRIATE ACTION TO RECOVER THESE SUMS.

THOUGH WE ENCOURAGE ALL OF OUR TASTERS TO LOOK AFTER THE GARMENTS AS IF THEY ARE YOUR OWN, WE UNDERSTAND DAMAGE CAN HAPPEN. WE STRONGLY ENCOURAGE YOU TO 'REPORT DAMAGE' AS SOON AS IT BECOMES KNOWN TO YOU.

YOU WILL BE COVERED FOR BASIC WEAR AND TEAR IF YOU HAVE PURCHASED THE OPTIONAL DAMAGE PROTECTION (£10). THIS IS A NON-REFUNDABLE FEE, EVEN IF THERE IS NO DAMAGE.

IF YOU HAVE NOT PURCHASED DP, WHERE THERE IS WEAR AND TEAR DAMAGE, YOU WILL BE NOTIFIED BY EMAIL AND YOUR CARD WILL BE AUTOMATICALLY CHARGED A £15 REPAIR FEE.

IF UPON INSPECTION THE DAMAGE IS IRREVERSIBLE, WE WILL GET IN TOUCH WITH YOU AND WE RESERVE THE RIGHT TO CHARGE YOU ANYTHING UP TO THE FULL RRP OF THE ITEM.

PLEASE READ OUR DAMAGE POLICY TO FIND OUT MORE.

IF YOU DO NOT COMPLY WITH THIS DAMAGE POLICY THEN WE ARE ENTITLED TO TAKE ANY APPROPRIATE ACTION TO RECOVER THESE SUMS.

THAT IS NNO PROBLEM AT ALL. PUR FIT POLICY ALLOWS YOU TO RECEIVE A FULL REFUND MINUS THE DELIVERY CHARGES PROVIDED THAT:

• THE PRODUCT HAS NOT BEEN DAMAGED
• THE SECURITY TAG IS STILL ATTACHED

ALL YOU HAVE TO DO IS GO TO 'MANAGE. MY RENTALS', FIND YOUR CURRENT ORDER AND SELECT THE 'MY RENTAL DOESN'T FIT' OPTION. A QR CODE WILL BE AUTOMATICALLY BE GENERATED AND SENT TO YOU BY EMAIL. YOU MUST POST THE ITEM ON THE SAME DAY (IF POSSIBLE) OR FOLLOWING DAY BY END OF THE DAY.

ONCE WE HAVE RECEIVED THE ITEM AND CONFIRM IT HAS COMPLIED WOTH THE ABOVE POLICY, YOU WILL GET NOTIFIED AND RECEIVE A REFUND WITHIN 3-5 WORKING DAYS.

WE RECOMMEND YOU OPEN AND TRY ON YOUR ITEM AS SOON AS IT ARRIVES.

WE HOPE THIS DOESN'T HAPPEN BUT UNFORTUNATELY DELIVERY DELAYS ARE OUT OF OUR CONTROL AND IT MAY OCCUR AT THE ODD OCCASION OR AT PEAK TIMES.

IF THERE IS A DELAY IN THE ARRIVAL, YOUR RENTAL START DATE WILL AUTOMATICALLY CHANGE TO THE ACTUAL DATE OF ARRIVAL AND THE BOOKING PERIOD WILL REMAIN THE SAME.

NOT AT THE MOMENT. WE ARE WORKING ON MAKING THAT A POSSIBILITY IN DUE COURSE ANND FINDING THE MOST SECURE OPTION.