TERMS OF SERVICE

INTRODUCTION

This Terms of Service agreement (“Terms”) is between you (“you” or “your”) and TASTE
Rental Ltd, (“we,” “our,” “us,” or “TASTE”), and governs your access to and use of our
website located at www.tasterental.co.uk and any related Services (the “TASTE Platform”).
When accessing or using the TASTE Platform you may do so in any one, or any
combination of, the following capacities:

Renter: A Registered Customer who rents product(s) from TASTE
Seller: A Registered Customer who sells product(s) to TASTE
Visitor: A browser of the website, who is not registered in any one of the above capacities.

All users are required to read and agree to our terms and policies (including the Cookie
Policy and Privacy Policy) within the website. By visiting or using the website and services
you accept, agree to comply with and be legally bound by all our terms and policies
available on the TASTE Platform.

IF YOU DO NOT AGREE WITH ANY PART OF THESE TERMS STOP USING OUR
WEBSITE AND SERVICES IMMEDIATELY.

CHANGES TO TERMS
We reserve the right to make changes to any of our terms and policies on the website.
Your continued use of the website and services following any changes constitutes your
acceptance of them.

Major changes (which substantially affect your use of the Services) will be made with
notice to you in writing and we will provide you with an opportunity to cease use of the
Services before the changes take effect. Minor changes will be made without notice to
you.

YOUR DATA
Please refer to our Privacy Policy for more information on how we collect, use and protect
your personal data, and our Cookie Policy to find out more about how we use cookies.

 

ABOUT TASTE RENTAL

TASTE is an online clothing rental service and platform that allows customers to rent
limited and specially curated Products for any period between 3 and 14 days, and sell their
own items into the circular fashion space.

Our mission is to make high quality and limited clothing accessible and promote and
practice a more sustainable consumption of fashion.
We act as a lender and seller.

We are a private limited company registered in England and Wales under company
number 16086241 and with a registered office at Office 35, Bizspace, Zenith House
Highlands Road, Shirley, Solihull, West Midlands, United Kingdom, B90 4PD and operate
only within the UK.

 

DEFINITIONS AND INTERPRETATION

The definitions outlined below apply throughout the Terms:

“Account”

Registration on the TASTE Platform to use the available services.

“Business Day”

A day from Monday to Friday on which the banks in London are generally open for business.

“Content”

Any photos, videos, text or other information posted on the TASTE Platform or TASTE social media platforms, or sent in any written correspondence.

“Cookie Policy”

Available at: https://tasterental.co.uk/pages/cookie-policy

“Fees”

The sums payable to TASTE in respect of each rental or sale of a product pursuant to these Terms.

“Intellectual Property Rights”

Patents, utility models, rights to inventions, copyright and neighbouring and related rights, trademarks and service marks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off or unfair competition, rights in designs, database rights, rights to use and protect the confidentiality of confidential information (including know-how and trade secrets), and all other intellectual property rights—whether registered or unregistered—including all applications, rights to apply for, renewals, extensions, and rights to claim priority, and all similar or equivalent rights which subsist or will subsist now or in the future anywhere in the world.

“Payment Method”

Refers to the payment card used to pay for the applicable services on the TASTE Platform.

“Privacy Policy”

Available at: https://tasterental.co.uk/pages/privacy-policy

“Product(s)”

Any item owned by us and visible on the TASTE Platform.

“Registered Customer”

Any user of the TASTE Platform who has created an account to use the applicable services.

“Rental Terms”

Part A of these Terms, which pertain to the rental of a Product from TASTE.

“Rental / Rent / Renting”

The renting of Product(s) by a renter via the TASTE Platform in consideration for the applicable fees.

“Sale Terms”

Part B of these Terms, which pertain to the sale of a Product to TASTE.

“Services”

Refers to what is offered to Users on the TASTE Platform.

“TASTE Platform”

The website made available by TASTE Rental.

“Terms”

Refers to these Terms of Service, the Privacy Policy, Cookie Policy, and any other incorporated terms and policies.

“Third-Party Content”

Links or references to third-party websites, products, services, materials, or content.

“User”

Refers to Registered Customers and visitors of the TASTE Platform.

“We / Us / Our / TASTE”

Refers to TASTE Rental Limited, a company registered in England and Wales (Company No. 16086241) with its registered office at:
Office 35, Bizspace, Zenith House, Highlands Road, Shirley, Solihull, West Midlands, United Kingdom, B90 4PD.

“You / your”

The capacity in which you are accessing the TASTE Platform.

 

RENTAL-SPECIFIC DEFINITIONS

“Booking Date”

The date the booking is made by the renter.

“Replacement Value”

An estimate of the current market replacement value of the product (when new) as listed alongside the Products on the TASTE website.

“Rental Start Date”

The date the Product is delivered to the renter’s door and the beginning of the Rental Period (including bank holidays, weekends, and public holidays), as specified in the renter’s account and order confirmation email.

“Rental Period”

The duration of the rental.

“Rental End Date”

The return date on which the Product is posted to the courier, being the final day of the Rental Period, as specified in the renter’s account and order confirmation email.

“Rental Due Date”

The date the Rental is expected to be received back at our warehouse.

“Branded Packaging”

TASTE-branded reusable packaging comprising a reusable box.

“Product” (in respect of rentals)

Any item owned by us on the TASTE Platform and available for rent by a Registered Customer.

“Non-Return”

Refers to the status of a rental where the Product has not been posted back to TASTE within 7 Business Days after the 2-Business-Day grace period has elapsed.

“Amendment Fee”

A fee charged to the Payment Method if the renter amends their booking within 48 hours (2 days) of the Rental Start Date.

“Repair Fee”

A fixed fee payable where the renter returns a Product with reversible damage.

“Rental Fee”

The fee payable by a renter to rent a Product from TASTE.

“Delivery Fee”

The fee for delivery of each Product to the renter or seller (as applicable).

“Legal Fee”

Expenses incurred when retrieving a Product by way of legal procedure, including debt collection and legal proceedings.

“Late Fee”

The daily Rental Fee of the Product for each day up to 7 Business Days after the Rental End Date that the Product is not received by TASTE.

“Cancellation Fee”

A fee of 30% of the Total Rental Cost payable by a renter who cancels their booking 3–5 calendar days in advance of the Start Date.

“Non-Return Packaging Fee”

The sum payable for not returning the Product in the branded packaging in which it was received.

“Damage Protection Fee”

An optional charge per Product payable by the renter to TASTE to cover the repair of minor repairable damage.

“Total Rental Cost”

The total sum paid or payable by the renter for the rental.

 

SELLER-SPECIFIC DEFINITIONS AND INTERPRETATION

“Quote”

The Seller’s initial price for their Product, put forward to TASTE via the Proposal Form and further correspondence. This does not form a contract.

“Offer”

A formal proposal made by either party.

“Proposal Form”

The online form submitted by a Seller to put forward a potential Product for sale to TASTE.

“Initial Agreement”

A temporary agreement on a Quote which does not constitute Buyer acceptance, pending physical examination of the Product.

“Buyer”

TASTE Rental.

“Counter-proposal”

The negotiation process between Buyer and Seller concerning the Quote.

“Product” (in respect of sale)

Any item that is made available for sale or sold by a Seller to TASTE.

“Failed”

Status assigned when a Product does not meet one or more requirements of the Selection Criteria.

“Rejected”

Status assigned in the event of disagreement on an Offer or where the Seller does not respond.

“Passed”

Status assigned when the Product fully meets the Selection Criteria.

“Selection Criteria”

The requirements that must be met for a Product to be deemed fit for purpose, based on a stringent condition assessment. Further information is provided in our Guidance.

“Transfer of Funds”

The date a bank transfer is actioned to the bank account provided by the Seller.

“Final Agreement”

Acceptance of an Offer following physical examination of the Product.

“Default Time Limit”

7 Business Days—the standard period a Seller has to respond to communication from TASTE before their Quote or Offer is considered withdrawn.

“Agreed Time Limit”

A modified response period where TASTE has exercised discretion and agreed an alternative deadline with the Seller.

“Counterfeit”

A fake or imitation product intended to deceive the Buyer into believing it is genuine, infringing various Intellectual Property Rights.

“Sale / Sell / Selling”

The sale of Product(s) by a Seller to TASTE.

“Grace Period”

The period after the Final Agreement but before the Transfer of Funds is actioned, during which the Seller may withdraw from the sale without penalty.

 

USE OF THE SERVICES

INTELLECTUAL PROPERTY

TASTE is the owner or licensee of all Intellectual Property Rights in the Services and Content published on our website (including software, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code, and other materials provided by or on our behalf). All such rights are reserved to TASTE.

You do not acquire any Intellectual Property Rights through accessing or using the TASTE Platform. You are granted only a licence to use the Services in accordance with these Terms.

Unless one of the exceptions set out in Chapter III of the Copyright, Designs and Patents Act 1988 applies, you agree not to copy, edit, modify, duplicate, create derivative works from, assign, licence, sub-licence, scrape, frame, index, mirror, republish, download, display, transmit, transcribe, reproduce, sell, distribute, de-compile, reverse compile, disassemble, or reverse engineer any part of our website or Content, nor use any Content or data for commercial purposes, including for the creation of a competing service.

If you breach this provision, you must immediately stop using the Services, Content and website. You must also cease any prohibited activity and destroy any copies of our Content.

1. PRODUCT AND SERVICE DESCRIPTIONS

1.2

We provide images and descriptions on an “as is” basis, with the intention of accurately displaying the attributes of Products available on the Services for your information.

1.3

We cannot guarantee that images and descriptions will always be complete, current, error-free, or accurately reflect the actual colours of Products, which may vary due to lighting and the device you are using.

1.4

Our Products have limited availability and we cannot guarantee that any Product will be available, even if marked as available on our Services.

1.5

Prices displayed for Products and Services are quoted in GBP unless otherwise stated.

1.6

We reserve the right to adjust images, descriptions, prices, and the availability of any Product at any time without notice.

1.7

If a Product is no longer available, we will cancel your order, notify you of the cancellation, and issue the appropriate refund.

3. THIRD-PARTY CONTENT

3.1

Our website may contain third-party links for your convenience. We are not responsible for, do not endorse, and have no control over any external content linked from our website.

3.2

We do not accept liability for any loss or damage arising from or connected with your use of, or reliance on, any Third-Party Content linked on our website. You must contact the provider of the third-party content directly if you have concerns.

 

4. ACCESS AND AVAILABILITY

4.1

Our website is generally available 24 hours a day, 7 days a week. However, we do not guarantee that the website, Content, Services, delivery, or any third-party services will always be available or uninterrupted.

4.2

TASTE is not liable for any loss or damage resulting from suspension, restriction, or withdrawal of availability of all or part of our website for business or operational reasons (such as maintenance), or for circumstances beyond our control (such as system or delivery failures or issues arising from data transmission over communications networks, including the internet). We will try to give reasonable advance notice where possible, but we are not obliged to do so.

4.3

You are responsible for ensuring that all persons accessing our website through your internet connection are aware of these Terms of Use and any other applicable terms and conditions, and that they comply with them.

 

USE OF THE PRODUCTS

1. CONDITION

1.1

All of our inventory is second-hand or deadstock and will be delivered to you professionally cleaned and ready to wear. You agree to use the Products at your own risk, and TASTE shall not be held liable for any health-related complaints associated with any Product.

1.2

We continuously inspect, maintain, and restore all Products to a rentable condition following each rental. You agree to treat any Product with reasonable care as if it were your own, and to return it in the same condition in which you received it.

Please refer to our Guidance on Selling to TASTE for a detailed outline of our condition expectations (classification of condition section).

2. LOSS

2.1 You are responsible for loss where:

• You provide an inaccurate or insecure delivery or pick-up location;

• You provide inaccurate delivery information; or

• Theft, fire or any other cause results from your failure to properly attend to the Product during the Rental Period.

You hereby authorise us or our third-party payment processor to charge your Payment Method, at our discretion, up to the RRP for the Product, as per our Non-Payment terms outlined in Section 13. If you fail to compensate us, we reserve the right to take any necessary legal action to recover these sums.

2.2 You are not responsible for loss where:

• The Product is lost in transit (i.e. while handled by the courier);

• You provided accurate delivery information;

• You can demonstrate that you have taken reasonable steps to search for the Product at nearby locations or addresses if the courier delivered to the wrong location.

If you receive the wrong item, please contact us immediately at support@tasterental.co.uk so the issue can be corrected.

3. DAMAGE

3.1

You agree to inspect your rental upon receipt and contact us immediately if the item is damaged.

3.2

You are liable to pay a Repair Fee for any damage to the Products upon return where the damage is:

(a) Reversible, such as:

• Removable stains

• Micro rips

• Missing beads

• Stuck or broken zippers or clasps

• Other minor damage

(b) Irreversible, including:

• Damage resulting from theft, fire, or any cause arising from your failure to properly attend to the Product during the Rental Period

Please refer to our Damage Policy for further information.

3.3

Where the damage is irreversible, you authorise TASTE or our third-party payment processor to charge your Payment Method, at our discretion, up to the Replacement Value of the Product.

3.4

Where the damage is reversible, you authorise us or our third-party payment processor to charge a fixed Repair Fee, unless you have opted to pay the optional Damage Protection Fee. If the cost of repair exceeds £30, you authorise us to charge your Payment Method the full repair cost.

3.5

If you fail to compensate us, we reserve the right to take any necessary legal action to recover outstanding sums.

3.6

If the packaging or Product arrives damaged, or any contents are missing due to courier handling, please inform us immediately at support@tasterental.co.uk.

 

A. RENTING

2. YOUR ACCOUNT

2.1

To place an order, you must become a Registered Customer by creating an account and providing a valid full name and email address.

2.2

By becoming a Registered Customer, you agree that:
(a) You are at least 18 years of age;
(b) You are authorised to use the chosen Payment Method for the purpose of renting the chosen Products; and
(c) You are the only person authorised to access and use your account.

2.3

To submit payment using the Services, you must provide a valid and up-to-date Payment Method, accurate contact information, and notify us of any changes to this information.

3. THE RENTAL PERIOD

3.1

The duration of your Rental Period will be confirmed in your order confirmation email. The Rental Period must be a minimum of 3 days and a maximum of 14 days.

3.2

If the Product arrives early, the Rental Start Date remains unchanged. You will not be charged for early arrival.

3.3

If the Product arrives late, the Rental Start Date will automatically be amended to the actual date of arrival at no additional charge, and the duration of the rental will remain the same.

3.4

If a delay in delivery means you no longer need the Product, you may cancel the rental according to the cancellation policy outlined in Section 20 by selecting “Cancel My Order” in your account and requesting a full refund (minus delivery fees, which should be claimed from the delivery provider).

4. PRODUCT DETAILS

4.1

All Products will be delivered professionally cleaned, authenticated, packaged, and fitted with a security tag.

4.2

Our Product inventory is limited in quantity and sizes due to the exclusivity of the items available on the TASTE Platform.

4.3

All Products listed on our website are the property of TASTE. We are not sponsored by, affiliated with, or endorsed by any of the designers featured on our website or within our inventory.

5. AMENDING THE RENTAL PERIOD

5.1

Amendments to your booking may be made free of charge 3 days or more before the Rental Start Date, subject to Product availability. The amended booking must remain within the 3- to 14-day Rental Period limits.

5.2

You agree to pay a £5 Late Amendment Fee if you amend your booking within 2 days of the Rental Start Date.

5.3

Once your rental has been dispatched, you cannot amend the Rental Start Date. However, you may extend the booking during your rental if the calendar is available.

5.4

You agree to pay the difference for any extension to your booking.
You will be reimbursed the difference for any shortened booking to your original Payment Method within 3–5 working days.

6. FEES

6.1

Upon placing your order, you will be charged the following Fees:
(a) Rental Fee
(b) Delivery Fee
(c) Optional Damage Protection Fee

6.2

We reserve the right to refuse any order you place with us.

6.3

A Security Deposit may be required for Products above a certain value. This will be held on the Renter’s Payment Method until the Product is returned in rentable, damage-free condition.

6.4

We work with Stripe to ensure a secure payment process. Payments are subject to Stripe’s terms and conditions.
By making a payment via Stripe, you warrant that all details and information you provide are accurate and not fraudulent, and you authorise TASTE to share such information with Stripe.
Stripe may require further identification checks, and you must provide any additional information requested.

6.5

We are not responsible for any errors made by the payment processor.

6.6

All applicable fees must be paid in GBP and are subject to change over time. Any fee changes will be reflected on the TASTE Platform.

 

1. NON-PAYMENT

1.1

If you fail to pay any applicable Fees, or if you steal, lose, or damage a Product, you hereby authorise us or our third-party payment processor to charge your Payment Method the Replacement Value of the Product or such other amount as determined by TASTE in its sole discretion.
We will provide notice of the amount and the date of the charge before the scheduled transaction.
You will never be charged more than 100% of the Replacement Value plus the Rental Fee.

1.2

If you are still in possession of the Product after your Payment Method has been successfully charged, the Product becomes yours to keep on an “as is” basis with no warranties.
You agree not to place an order unless sufficient funds are available to cover both the Replacement Value and the Rental Fees.

1.3

We reserve the right to suspend or cancel a rental order or terminate your access to the Services if any sums remain unpaid 7 Business Days after we notify you of the payment failure.
We are under no obligation to provide any part of the Services while outstanding sums remain unpaid.
This does not affect any other legal rights or remedies available to us.

1.4

If applicable Fees are not paid by the due date, we may initiate debt-collection procedures.
If these are unsuccessful, we will commence legal proceedings.
You agree to pay our Legal Fees incurred in retrieving the Product via the necessary legal steps.

1.5

Any refunds owed to you will be issued to the original Payment Method.

2. DELIVERY

2.1

All deliveries are handled by our nominated courier and are available within the UK only.
You will receive estimated delivery and arrival times by text or email from us or the courier.

2.2

You are responsible for providing the correct delivery address and a secure delivery or pick-up location.
You are liable for any loss arising from incorrect or insecure details.

2.3

Couriers are independent contractors, not employees, partners, agents, joint ventures, or franchisees of TASTE.
We do not supervise, direct, control, or monitor their delivery services or Delivery Fees, and we are not liable for their errors or misrepresentations.

2.4

Any interactions, disputes, or issues between you and a courier are solely between you and that courier.

2.5

If your rental is lost in transit, please contact us immediately at support@tasterental.co.uk.

3. PACKAGING

3.1

You must return your order in the same Branded Packaging in which it was received.
You may not keep any Branded Packaging (including boxes or dust bags).
If necessary, you may use your own mailing bag for the return.

3.2

If your order is returned without the Branded Packaging, or if the packaging is damaged beyond re-use, you authorise us or our third-party payment processor to charge your Payment Method a non-refundable £10 Non-Return Packaging Fee.
We will notify you of the charge date before it is processed.
Once paid, the packaging becomes yours to keep.

3.3

If you return the missing Branded Packaging in damage-free condition within 7 Business Days of notification, you will not be charged.

3.4

If you lose or damage Branded Packaging, you must return the Product using your own packaging by the Rental Due Date, at your own expense.
You will still be liable for the Non-Return Packaging Fee and for any fees associated with theft, loss, or damage to the Product resulting from the use of alternative packaging.

RETURNS

4. RETURNS POLICY

4.1

On the Rental End Date, you must take your rental to the nearest DPD drop-off point before the cut-off time, unless it is a Sunday or Bank Holiday, in which case you may return it on the next working day at no additional charge.

4.2

You must use the pre-paid return label provided to you and return the item using the shipping carrier specified on that label.

4.3

TASTE is not responsible for loss, theft, or damage to Products returned using any carrier other than the one specified on our Pre-Paid Return QR code.
You will be solely liable for:

• Delivery delays

• Late Fees

• Additional delivery fees

• Loss, theft, or damage to Products resulting from using a different carrier

4.4

You may not return Products from outside the UK.

4.5

A Product is deemed returned once it has been successfully dropped off at the courier drop-off point.
Please keep proof of postage until we confirm receipt of the item.

5. LATE RETURNS

5.1

If you do not post the Product by the cut-off time on the Rental End Date, we will not receive it by the Rental Due Date, and it will be classed as a late return.
You therefore authorise us or our third-party payment processor to charge your Payment Method any accumulated Late Fees.

5.2

If we do not receive the Product by the Rental Due Date, you will receive a notification.
If you provide proof within 2 Business Days that you posted the rental on the Rental End Date before the cut-off time, no Late Fee will be charged, and it will be deemed a courier delay.

5.3

Late Fees accumulate for a maximum of 7 Business Days, beginning on the first Business Day after the 2-Business-Day grace period, unless we receive a response or proof from you.

5.4

If you fail to post the rental within 7 Business Days of notification, it will be classed as a Non-Return.
We may, at our sole discretion, charge you the full Replacement Value in addition to the Rental Fee if we are satisfied that the Product will not be returned, in accordance with the Non-Payment terms (Section 13).

6. AUTHENTICITY

6.1

Each Product is documented (via video or photo evidence) every time it enters or leaves our business to track its condition and authenticity.

6.2

If you return a counterfeit Product instead of the original Product we sent to you, this is considered theft and a criminal offence.
We will take the necessary steps outlined in Section 13 to recover the Product and monies from you, and will report the incident to the relevant authorities.

7. FIT POLICY

7.1

If your rental does not fit, you may receive a full refund of:

• Rental Fee

• Damage Protection Fee

• Security Deposit (if applicable)
  minus the Delivery Fee, provided that:
  (a) The Product has not been damaged; and
  (b) The security tag is still attached and untampered with.

7.2

You must contact us immediately through your TASTE account by selecting “My Item Doesn’t Fit” so the return can be registered.
The item must be returned using the pre-paid label within 24 hours of your rental beginning.

CANCELLATION

6. CANCELLATION POLICY

6.1

Cancellations made 3 or more calendar days before the Rental Start Date are fully refundable.

6.2

Cancellations made within 48 hours (2 days) of the Rental Start Date will receive a full refund minus a 30% Cancellation Fee.

6.3

Cancellations made after the item has been dispatched are non-refundable.

6.4

Cancellations made due to delivery delays are fully refundable.

7. LAST MINUTE RENTALS

7.1

If your Booking Date and Rental Start Date fall within the same 48-hour period, you may cancel within 2 hours of the Booking Date and receive a full refund, provided the item has not yet been dispatched.

7.2

Cancellations made after the 2-hour window are non-refundable.

7.3

Any applicable refunds (Rental Fee, Damage Protection Fee, Security Deposit) will be issued to you within 3–5 Business Days of cancellation.

B. SELLING

1. SUBMITTING A QUOTE

1.1

Any user may submit a Quote by completing the Proposal Form. TASTE accepts quotes worldwide.

1.2

Counter-proposals made by TASTE or the Seller in any correspondence relating to an Offer or Quote do not constitute acceptance or an obligation to purchase.

1.3

We reserve the right to respond to and decline any Offer or Quote for any valid reason and at any time. If declined, the Offer or Quote will be Rejected.

1.4

If the Seller does not respond within 7 Business Days to any communication from TASTE, the Quote will be Rejected and the Seller must re-submit the Proposal Form to restart the process.

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2. SENDING THE PRODUCT

2.1

Once TASTE and the Seller reach an Initial Agreement, the Seller must send the Product to TASTE for physical examination.

2.2

The Seller must be at least 18 years old and must provide proof of age and identity (valid passport or driver’s license) within 7 Business Days of the Initial Agreement.

2.3

The Seller must ship the Product to TASTE’s Registered Address within 7 Business Days of providing accepted identification, unless otherwise agreed at TASTE’s discretion.

2.4

The Initial Agreement will be void and the Quote Rejected if, within the Default or Agreed Time Limit, the Seller fails to:
(a) Provide proof of age and identity; or
(b) Ship the Product.

2.5

The Seller must ensure the Product arrives in the condition described and with all its parts.
TASTE is not liable for missing parts lost during transit.
If a Product arrives incomplete, it will be Failed (see Section 6).

2.6

TASTE will cover international shipment costs, subject to customs duties on entry to the UK.

2.7

Risk of loss remains with the Seller until the Product reaches TASTE.

2.8

If TASTE loses all or part of the Product during physical examination, we will compensate the Seller as per the Initial Agreement (minus shipping fees) within 3–5 Business Days.

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3. AUTHENTICATION AND QUALITY CONTROL

3.1

The Product must pass an authenticity and quality control check in line with our Selection Criteria.

3.2

Authenticity is assessed by our in-house team. If necessary, the Product may be sent to an independent authenticator. This process may take several weeks.

3.3

We may transfer the Product or any related information (including photographs) to our authenticators if required.

3.4

If the Product is found to be counterfeit or its condition fails to meet the Selection Criteria, it will be classified as Failed, and the Seller will be notified.

(a) Counterfeit Products will be disposed of. Selling counterfeit goods is a criminal offence and will be reported to Trading Standards.
(b) If the Product is unsatisfactory, the Seller will have the option to have it returned (see Section 6).

4. FINAL AGREEMENT AND SALE

4.1

If the Product fulfils the Selection Criteria, it will be Passed.

4.2

TASTE will then make a formal offer to purchase.
If the Seller declines, both parties may negotiate with counter-offers until a Final Agreement is reached.
TASTE may propose amendments to the Initial Agreement following physical examination.

4.3

Once both parties explicitly agree to an Offer in writing, the Initial Agreement becomes void and a Final Agreement is formed.

4.4

TASTE will request valid bank account details from the Seller—this request also constitutes acceptance.
TASTE is not liable for funds sent to incorrect or invalid details provided by the Seller.

4.5

The sale is complete once the Seller receives the agreed funds (including shipping costs incurred) into their bank account.

4.6

The Seller guarantees the Product is free of liabilities (e.g., finance, theft). If liabilities later emerge, TASTE may pursue legal action.

4.7

TASTE may withdraw from the sale at any time for any valid reason, except after the funds have been transferred. In such cases, Section 6 applies.

5. REVERSING THE SALE

5.1

The Seller has a 2-day Grace Period (inclusive) from the date of the Final Agreement to change their mind.

5.2

A sale cannot be reversed if:
(a) The Seller agreed the sale is irreversible; or
(b) The Grace Period has passed; or
(c) The Seller has received the funds.

5.3

TASTE reserves the right to deem any sale irreversible.

5.4

The Seller is responsible for all return-related fees, including shipping and customs duties (see Section 6).

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6. RETURNS

6.1

A Product will be Returned (and the Quote or Offer Rejected) if:
(a) The Seller withdraws before the Transfer of Funds;
(b) The Seller fails to respond within the Default or Agreed Time Limit;
(c) The Product arrives incomplete;
(d) The Product fails physical examination due to condition;
(e) No Final Agreement is formed.

6.2

If any of the above occur, the Seller will be notified and may choose to have the Product returned to their Registered Address (or another address they specify).
If the Seller does not respond within 7 Business Days, the Product will be disposed of.

6.3

The Seller is responsible for all return-related fees, including shipping and customs duties, except in scenarios 5.1(e) and 5.1(d) where TASTE covers the shipping fee only.

6.4

Risk of loss remains with the shipping carrier until the Product reaches the Seller.
TASTE is not liable if the Product is lost or delivered to the wrong address unless TASTE provided incorrect details.